Cancellation Policy


To cancel a reservation, go to your profile in Mindbody, choose "My Schedule" from the menu at the top of the page, and click on "cancel" next to the date of the class(es) you will not be able to attend.

Preregistered Classes

Price packages and single visit reservations may be used to register into ANY class in the same category (aerial & pole, balance/dance, or conditioning) at least 24 hours prior to the start time of class. All credits and price packages must be used before their expiration date and will not be extended or transferred to another student. It is your responsibility to attend the class(es) you have registered for and cancel the ones you will not attend. If you are going to miss a class, please cancel your reservation online at least 24 hours before the start time of class. We will not pro-rate, reimburse, transfer credit, or credit your account for no shows. All classes canceled online with 24 hours or more before the start time of class will be fully credited to your account.

Drop-in Classes - as of 8/1/17

Online reservations will end 24 hours before the start time of each class. You may still attend any class (with open spots) at the drop-in rate (class price + $5). Be aware: Available drop in spots will be given on a first come, first served basis. The seven class package price cannot be applied to drop ins; all seven credits must be used on classes reserved 24 hours or more in advance. 

Drop in to a class in 3 easy steps!

  1. Check the class schedule to determine if there is room in the class for you 
  2. Arrive 10 minutes early
  3. See the instructor to get checked in!

Workshops

A2A is pleased to offer specialized workshops taught by instructors traveling from all over the country (and sometimes the world) and can only be held once a minimum number of students have registered. As such, we are unable to offer refunds, account credit, or transfers of any kind for workshops.

Private Instruction

It is your responsibility to attend your private lesson appointments and cancel the ones you will not attend. If you are going to miss an appointment, please cancel your reservation in MindBody at least 24 hours before the start time of that appointment. We will not pro-rate, reimburse, transfer credit, or credit your account for no call/no shows. All appointments cancelled online with 24 hours or more of notice will be fully credited to your account.

Private Parties

We work hard to coordinate studio and instructor schedules to insure that your private party is fun, safe, and unforgettable. As such, we require full payment to make a reservation. Events cancelled with two weeks’ notice are entitled to a full refund, events cancelled with one week of notice are entitled to a 50% refund, and no refunds or credits will be issued with less than one week of notice.