To cancel a reservation, go to your profile in Mindbody, choose "My Schedule" from the menu at the top of the page, and click on "cancel" next to the date of the class(es) you will not be able to attend.
Classes Cancelled by the Aviary/instructor
If you are registered for a class which is cancelled with 24 hours or more of notice, you will receive an automated email from Mindbody. If the class is cancelled with less that 24 hours notice, you will receive a text or call from your instructor. The credit for the cancelled class will be returned to your account. If this credit will expire before you are able to sign up for a different Aviary class, please contact us.
Price packages and single visit reservations may be used to register into ANY class in the same category (aerial & pole, balance/dance, or conditioning) at least 24 hours prior to the start time of class. All credits and price packages must be used before their expiration date and will not be extended or transferred to another student. It is your responsibility to attend the class(es) you have registered for and cancel the ones you will not attend. If you are going to miss a class, please cancel your reservation online at least 24 hours before the start time of class. We will not pro-rate, reimburse, transfer credit, or credit your account for no shows. All classes canceled online with 24 hours or more before the start time of class will be fully credited to your account.
If you have not sign up before arriving to the studio, you may still attend any class with open spots at the drop-in rate (class price + $5). Be aware: If you are a new student, you must create a Mindbody account and add your billing info before arriving or arrive at least 15 minutes early to do so at the computer on site. Available drop in spots will be given on a first come, first served basis. The seven class package price cannot be applied to drop ins; all seven credits must be used to sign up for classes in advance.
A2A is pleased to offer specialized workshops taught by instructors traveling from all over the country (and sometimes the world) and can only be held once a minimum number of students have registered. As such, we are unable to offer refunds, account credit, or transfers of any kind for workshops.
It is your responsibility to attend your private lesson appointments and cancel the ones you will not attend. If you are going to miss an appointment, please cancel your reservation in MindBody at least 24 hours before the start time of that appointment. We will not pro-rate, reimburse, transfer credit, or credit your account for no call/no shows. All appointments cancelled online with 24 hours or more of notice will be fully credited to your account.
We work hard to coordinate studio and instructor schedules to insure that your private party is fun, safe, and unforgettable. As such, we require full payment to make a reservation. Events cancelled with two weeks’ notice are entitled to a full refund, events cancelled with one week of notice are entitled to a 50% refund, and no refunds or credits will be issued with less than one week of notice.